14 No Sontek Main Road
Dania, Jatrabari, Dhaka
10:00AM - 8:00PM
Saturday to Thursday
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Frequently asked questions

A domain is part of an internet address following the ‘@’ sign or the ‘www.’ It can be part of your email or web address, or both. A domain name corresponds to a series of numbers that serve as routing addresses on the internet. Special electronic lists match up your domain name with a real location on a computer that is permanently connected to the internet. We create settings within those lists to send and receive your email and to enable people to find your website.

You can use a domain for your website address and your email address. Our domain, for example, is madina-it.com. Based on that domain, we have a website at "www.madina-it.com" and email addresses such as "info@madina-it.com".

A good domain name is easy to say, short, relevant and memorable. Preferably with no hyphens or underscoring.

The most commonly known domain suffixes are .com, .co.uk, .com.bd. For easy recognition and branding, you would normally want to use one of these. For UK businesses, we would generally recommend using .co.uk and BD businesses .com.bd whereas if you are intending to trade overseas and don't want to be considered as primarily a BD/UK company we would suggest that you pick a .com. Other common suffixes include.net, .org, .org.uk, me.uk, .org.bd, me.bd .biz and .info. You might want to consider getting several domain names – eg .net and .org.uk, .org.bd and .info to prevent someone else stopping you expanding to this in the future.

Frequently asked questions

Let's break it down. The basics: you want a website. You've got great ideas for content, a vision board describing your site's mood, and even a wishlist for additional functions you want for your website. But how exactly do you get your site online? That's where hosting comes in. Your website needs a hosting provider to get it up on the web and publicly available to visit. Web hosts are companies that provide the server space necessary to store your website. As web traffic attempts to access your site, the necessary data is transmitted from the server to the visitors' device. Web hosting providers do, however, differ in the variety of plan types and options they offer. So having a quality web host is crucial.

Just getting started? With a Starter Shared plan, you can host one website — a great place to begin! If you're looking to manage a handful of sites, a Shared Unlimited plan allows you to host any number of websites (we say unlimited and we mean it!). Whatever flexibility you need, MadinaIT offers it.

Whether you're building your business or your brand (or both), you want to put your best foot forward. An exclusive email tied to your domain can give you a professional edge as you work to grow your website. With MadinaIT's Shared Starter plan, you get a email @ your domain.

Domain name is the address of your website that people type in the browser’s URL bar to visit your website. In other words, if your website was a house, then your domain name will be its address.

Web hosting is the place where all the files of your website live. It is like the home of your website where it actually lives. A good way to think about this is if the domain name was the address of your house, then web hosting is the actual house that address points to. All websites on the internet, need web hosting.

What do website maintenance services include?

With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.
For a quick summary, here are some examples of updates included in our packages*:
1. Text: Additions or deletions.
2. Photos: Additions, deletions, and basic retouching.
3. Pages: Additions or deletions using existing page design.
4. Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
5. File downloads: Additions or deletions of PDFs and other documents.
6. Videos: Insertion or deletion of a pre-edited video.
7. Links: Additions or deletions.
8. Color and background images: Changes or replacements.
If you have questions about regular updates, feel free tocontact us online for more information

As a part of our website maintenance plans, your company also receives access to our stellar tech support. With the expertise of our development team, your business can get help with a variety of challenges, like setting up email.
In addition to tech support, your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.

Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our team takes care of WordPress upgrades and security patches for your company.
Keep in mind that only our “Progressive” and “Enterprise & Ecommerce” website maintenance packages include WordPress maintenance. If you select “Up & Coming,” you will not have access to these critical quarterly upgrades.

We recognize the essential role of your website, which is why our website maintenance services include promised turnaround times. Our turnaround times vary by your package, like monthly or hourly, and your plan, like “Progressive” or “Up & Coming.”
As an example, “Progressive” plans include a max turnaround time of three business days. In comparison, “Up & Coming” plans have a turnaround time of five business days. Meanwhile, our hourly support plans include a full one-month refund if our partner can’t resolve the issue in 24 hours.

What regular updates do website maintenance services include?

The best appraisal of your website’s performance comes from the people visiting your website, from customers to staff to leads. Questions, comments, complaints, and suggestions generated from site visitors provide invaluable feedback to improve your site. With routine website maintenance, you can use these suggestions to enhance your site and its online performance.

As your company continues to grow, it’s inevitable that your products, services, and prices will change. That’s why businesses need a consistent schedule and process for updating old products, changing existing service prices, and more.
With website maintenance, you keep your company website current for users. This proactive step benefits your business in multiple ways, allowing you to provide the latest products, services, and rates to streamline the user shopping experience.
Consumers trust the Internet, and they also count on your website to provide the accurate information they need before contacting you or coming to your storefront. It is crucial that the information on your site is up-to-date, for this reason, and many more.

If you’re an ecommerce company, it’s essential to update your website with your latest sales, promotions, and more. Even if your company operates offline, you can offer specials online that drive users to call your team, visit your location, or schedule an appointment.
When your company provides special promotions, discount programs, and more, you keep your business competitive. Short-term and long-term sales initiatives require updates to your site. Website maintenance services enable you to strengthen your sales with unique offers for shoppers.

With ever-evolving technologies, a website begins to appear aged if the interactive components get neglected. If your site’s development pieces aren’t working on every browser and device, you will lose current and potential clients. Plus, you weaken your online reputation.
Issues with your website's interactive features can also increase your bounce rate. This metric refers to the percentage of people that leave your site without visiting another page and often indicates that your website isn’t delivering on user expectations.
Website maintenance fine-tunes your site to ensure your site’s interactive features work. Even if these features become outdated and require replacement, website maintenance services can give your team an advance notification about this need.
Keeping all your website’s features operational help you market your products and services successfully.

Testimonials

Why do people love MadinaIT?

Yeasin Sharker
Yeasin Sharker
Chief Editor, 64BDTV
I had no idea how to start my News company website, but @Madina IT helped me with everything from the initial WordPress set up to guiding me in how to perform normal site maintenance. In over 5 Years there has been zero downtime and my site loads fast! I think @Madina IT is one of the largest and most trusted web hosting Company in Worldwide.! Hope they will achievement their goals.
Ziaur Rahman
Ziaur Rahman
Owner, JHC
I’ve been working with over 35 IT companies on more than 200 projects of our company, but @MadinaIT is one of the most impressive to me. I really like about #MadinaIT is that, their servers are really fast and have a great support. They always there for you whenever you need them to help us out. I will alway be their client forever and will also recommend others to buy hosting services from them.
Saiful Islam
Saiful Islam
CEO, Flabia
I think, MadinaIT is the best domain and hosting service provider in bangladesh. Every time I got best service from them. I was facing problem with my first domain. Fahad vai and his team solved the issue. From last two years, I'm using there domain and hosting service. I'm fully satisfied with there service. And I would like to recommend people to use MadinaIT. Because they will make there customer happy. Thanks MadinaIT, hope to get more..🙂.
Engr Anupam Kumar Mondal
Anupam Kumar
CEO, Digital Power
I have used several hostings from different IT firms. but as a local company I think the hosting service of Madina IT is best. That's why I have ordered to create my website from Madina IT and also receiving domain and hosting service from them. Their support system is excellent and the provide the situations at the right time. I wish them to progress in this sector.
Faysal Mahmud
Faysal Mahmud
CEO, Levono Shop
You are not a typical website design company! You are UNBELIEVABLY creative and straight forward, organized, and respond immediately to questions and communications. You truly are exceptional at what you do—and were a patient and expert partner in creating the perfect website for us. MadinaIT is the best domain and hosting service provider in bangladesh. Go ahed. Thank you.
Rafiqul Islam
Rafiqul Islam
CMO, JM City
We have been taking domain, hosting services from Madina IT for almost 4 years. Besides, we made our website from them. Alhamdulillah they are providing us all services with sincerity. We wish Madina IT all the best.

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